Fair handling for digital orders and services.
This policy applies to orders placed through Injustice Mods at www.injusticemodz.com. We want every customer to feel good about their purchase from the Injustice Mods shop. Digital products and account services are different from physical items — you cannot return a downloaded character or undo a gear delivery — so we built this policy around fairness, communication, and common sense. If something goes wrong, the fastest path to a solution is almost always to talk to us directly before opening a dispute with your bank or payment provider. This policy applies to all services listed in the injustice shop, including character deliveries, currency services, gear shards, and custom account work. Whether you bought a basic service or a complex custom order for an injustice gods among us mod experience, the same principles apply.
This policy covers all digital products and services sold through Injustice Mods, including character deliveries, currency services, gear shards, and any custom or account-related work. If you are unsure whether your situation qualifies, just ask. We would rather explain the policy than have you feel uncertain about your purchase.
You can request a refund within 48 hours of purchase if delivery has not started or if there is a verified problem with your order. To qualify, you need to contact our support team at vadamedu521@gmail.com with your order number, a clear description of the issue, and any supporting details. We review refund requests case by case. If the order genuinely has not been fulfilled and the 48-hour window has not passed, we will almost always process a refund promptly. If delivery has started but encountered a verified problem — for example, the wrong character was delivered or a service was only partially completed — we will work with you to find the right resolution, which may include a partial refund, a re-delivery, or store credit depending on the situation.
Once a digital product or service has been successfully delivered and confirmed by you, the order is considered complete. Because digital content cannot be physically returned, completed deliveries are generally non-refundable. This is not us being difficult; it is simply the reality of digital commerce. You cannot “return” a character that has been added to your account or currency that has been spent in-game. We make every effort to confirm that delivery is accurate and complete before marking an order as finished. If you believe something was missed or delivered incorrectly, contact us immediately so we can investigate.
Certain situations do not qualify for refunds. These include orders where delivery was completed successfully and confirmed by you; services that were partially completed with your approval; orders where you provided incorrect account information or failed to follow delivery instructions; and purchases made through unauthorized or fraudulent payment methods. We also cannot issue refunds for changes in game balance, developer patches, or your personal preferences after delivery. If a character you purchased is later nerfed in a game update, that is outside our control and not a valid refund reason.
If you initiate a chargeback or payment dispute without first reaching out to our support team, your account may be restricted from placing future orders through the Injustice Mods shop. Chargebacks are expensive and time-consuming for small operators, and they hurt our ability to keep prices fair for everyone. We ask that you treat us fairly: if something is wrong, tell us. We will listen, investigate, and work toward a resolution. In most cases, a direct conversation resolves the issue faster and more fairly than a payment dispute. If a chargeback is filed after we have already issued a refund, we reserve the right to dispute it and provide evidence of the prior resolution.
Everything sold through the Injustice Mods shop is digital. That means once the service is delivered, it cannot be returned or exchanged like a physical product. We encourage you to read product descriptions carefully, ask questions before ordering if anything is unclear, and verify your account details before checkout. If you are buying a character or currency service through the injustice shop, make sure the account information you provide is correct. Mistakes here are the most common cause of delivery delays and refund requests that we cannot fulfill. Many customers come to injustice mods looking for reliable injustice mods and game services, and we want every purchase to meet that expectation.
Sometimes things do not go perfectly, but the situation does not meet the strict criteria for a full refund. In those cases, we may offer a partial refund or account credit as a goodwill gesture. This might apply if delivery was significantly delayed beyond the estimated timeframe, if a partial service was delivered when a full service was promised, or if there was a technical issue on our end that caused inconvenience. These decisions are made case by case, and we look at the full picture before deciding. We believe in treating people fairly, and we are willing to bend the rules when the situation calls for it.
If you experience problems with your game account after a service has been delivered, contact us right away with as much detail as possible. We will investigate and do what we can to help. However, we are not responsible for actions taken by game developers, platform holders, anti-cheat systems, or third parties that affect your account. Terms of service violations, bans, or penalties imposed by the game itself are outside our control. We can sometimes help you understand what happened, but we cannot reverse decisions made by the game's own systems.
We believe most disputes can be settled with a straightforward conversation. If you are unhappy with your purchase, email us before opening a payment dispute. Explain the problem, provide your order number, and give us a day or two to respond. We deal with these situations regularly, and we have a track record of finding fair solutions. If we cannot resolve the issue directly, we may suggest mediation or another form of alternative dispute resolution. We are not interested in fighting with customers; we are interested in making things right.
We may update this policy from time to time. When we do, we will post the revised version here with a new effective date. Significant changes may also be announced through the site or via email to active customers. We encourage you to review this page periodically so you understand your current rights and our current practices. Continued use of the Injustice Mods shop after updates are posted means you accept the revised policy.
All refund requests should be sent to vadamedu521@gmail.com. Include your full name, order number, date of purchase, and a clear description of the issue. Screenshots, error messages, or other supporting evidence help us process requests faster. We aim to respond within 24 to 48 hours during business days. For urgent matters, put “URGENT REFUND” in the subject line so we can prioritize it. We appreciate your patience and will work hard to resolve your concern as quickly and fairly as possible.
